top of page

Refund Policy

Our Commitment to Satisfaction

At Pawfect, operated by Perfect Pet Company, we stand behind the quality of our products and aim for every purchase to be a positive experience. We understand, however, that there might be times when a product does not meet your expectations due to issues on our part. Our Refund Policy is designed to address these concerns promptly and efficiently.

Refund Eligibility

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 working days after the date of delivery to initiate a refund or exchange.

  • Incorrect Orders: If you receive an incorrect item due to our error, please contact us within 7 working days after the date of delivery for a correct replacement or a full refund.

Refund Process

  1. Contact Us: To initiate a refund, please send an email to with your order number, the reason for the refund request, and any relevant photos (for damaged or incorrect items).

  2. Review: Our customer service team will review your request and contact you with further instructions.

  3. Return: If your refund request is approved, you may be asked to return the item to us. Further instructions will be provided by our customer service team.

  4. Refund Issuance: Once we receive the returned item, check it, and verify the case, your refund will be processed back to your original method of payment within 14 business days.

  • Items must be returned in their original condition and packaging.

  • Shipping costs for the return will be the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect items).


  • We do not entertain returns or refunds for a change of mind.

  • Certain types of items may be exempt from being returned. Please contact us if you have questions about your specific item.


bottom of page